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Privacy Policy

Last updated April 17, 2025

This Privacy Notice for AK Operations, LLC (doing business as AK Operations) (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at akoperations.com, or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@akoperations.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have robust technical and organizational processes and procedures in place to protect your personal information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  5. HOW LONG DO WE KEEP YOUR INFORMATION?
  6. HOW DO WE KEEP YOUR INFORMATION SAFE?
  7. DO WE COLLECT INFORMATION FROM MINORS?
  8. WHAT ARE YOUR PRIVACY RIGHTS?
  9. CONTROLS FOR DO-NOT-TRACK FEATURES
  10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  11. DO WE MAKE UPDATES TO THIS NOTICE?
  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
  14. HOW DO WE HANDLE INTERNATIONAL DATA TRANSFERS?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • job titles
  • contact preferences
  • contact or authentication data

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see WHAT ARE YOUR PRIVACY RIGHTS? below.
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  • To post testimonials. We post testimonials on our Services that may contain personal information.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To administer prize draws and competitions. We may process your information to administer prize draws and competitions.
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

We may use your personal information for profiling to personalize your experience, such as tailoring content or advertisements based on your interests, location, or usage patterns. Profiling does not produce legal or similarly significant effects (e.g., decisions impacting employment, credit, or housing). If you believe our profiling has affected you unfairly, you can request a review by contacting us as described in Section 8 (“What Are Your Privacy Rights?”).

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

We may share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Service Providers. We may share your personal information with third-party service providers who perform services on our behalf, such as:
    • Hosting and cloud storage providers (e.g., Amazon Web Services, Microsoft Azure);
    • Payment processors (e.g., Stripe, PayPal);
    • Analytics providers (e.g., Google Analytics);
    • Marketing and advertising partners (e.g., Mailchimp, Google Ads). Each service provider is bound by a written contract requiring them to protect your personal information and use it only for the purposes we specify.
  • Affiliates. We may share your information with our affiliates (e.g., parent or subsidiary companies) for purposes consistent with this Privacy Notice, such as internal analytics or service delivery. Affiliates are subject to the same data protection obligations as AK Operations.

We will notify you via email or a prominent notice on our website if we begin sharing your personal information with new categories of third parties, unless required by law or necessary for a business transfer. We have not sold or shared personal information with third parties for business or commercial purposes in the preceding twelve (12) months and will not do so without your consent or as permitted by law.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver tailored advertising, with options for you to manage your preferences.

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect and store information when you interact with our Services. These technologies help us maintain security, prevent crashes, save your preferences, and deliver personalized content. The types of cookies we use include:

  • Essential Cookies: Necessary for the operation of our Services (e.g., maintaining your session, ensuring security). These cannot be disabled.
  • Analytics Cookies: Help us understand how users interact with our Services (e.g., tracking page views, time spent on pages).
  • Advertising Cookies: Enable personalized ads based on your interests, displayed on our Services or third-party websites.

You can manage your cookie preferences through our cookie consent tool, accessible when you first visit our website, or by adjusting your browser settings to block or delete cookies. Note that disabling certain cookies may affect the functionality of our Services.

Some of these technologies may be considered “sharing” or a “sale” under applicable U.S. state laws (e.g., targeted advertising under California law). You can opt out of non-essential cookies and targeted advertising by using our cookie consent tool or submitting a request as described in Section 10 (“Do United States Residents Have Specific Privacy Rights?”).

We currently do not respond to Do-Not-Track (DNT) signals, as no uniform standard for DNT has been finalized. If a standard is established, we will update our practices and notify you in a revised Privacy Notice.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain your personal information only as long as necessary for the purposes outlined in this Privacy Notice, unless a longer period is required by law.

We retain your personal information for the periods specified below, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal compliance):

  • Contact information (e.g., names, email addresses): 1 year after your last interaction with our Services, unless you are an active customer.
  • Transaction data (e.g., purchase history): 7 years to comply with tax and accounting obligations.
  • Usage and device data (e.g., IP addresses, analytics): 1 year for internal analytics and security purposes.
  • Marketing preferences: Until you opt out or 1 year after your last interaction.

When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not immediately possible (e.g., data stored in backup archives), we will securely store the information, isolate it from further processing, and delete it during our next scheduled archive purge (typically within 90 days).

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We protect your personal information using robust technical and organizational security measures and will notify you in case of a data breach as required by law.

We have implemented industry-standard technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit (e.g., TLS/SSL) and at rest;
  • Multi-factor authentication for employee access to systems;
  • Regular security audits and vulnerability assessments;
  • Access controls to limit data access to authorized personnel only.

In the event of a data breach that compromises your personal information, we will notify you and relevant authorities as required by applicable laws (e.g., within 72 hours under certain state laws). Despite our efforts, no electronic transmission or storage system is 100% secure. We cannot guarantee that unauthorized parties (e.g., hackers) will not defeat our security measures, but we are committed to taking all reasonable steps to protect your information. You should access our Services only in a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@akoperations.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE? below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE? below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Challenging Profiling Decisions: If you believe our profiling activities (e.g., personalized advertising) have impacted you unfairly, you may request a review of how your data was used. Contact us at info@akoperations.com with details of your concern, and we will respond within 30 days, explaining our profiling process and any actions taken.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at info@akoperations.com.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

Category Examples Collected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name YES
B. Personal information as defined in the California Customer Records statute Name, contact information, education, employment, employment history, and financial information YES
C. Protected classification characteristics under state or federal law Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data YES
D. Commercial information Transaction information, purchase history, financial details, and payment information YES
E. Biometric information Fingerprints and voiceprints NO
F. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements YES
G. Geolocation data Device location YES
H. Audio, electronic, sensory, or similar information Images and audio, video or call recordings created in connection with our business activities NO
I. Professional or employment-related information Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us YES
J. Education Information Student records and directory information NO
K. Inferences drawn from collected personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics YES
L. Sensitive personal Information NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for:

  • Category A (Identifiers): 1 year after last interaction, unless required for active customer accounts.
  • Category B (Personal information): 1 year after last interaction, unless required for active customer accounts or 7 years for financial data.
  • Category C (Protected classifications): 1 year after last interaction.
  • Category D (Commercial information): 7 years for tax and accounting purposes.
  • Category F (Internet activity): 1 year for analytics and security.
  • Category G (Geolocation data): 1 year for analytics and security.
  • Category I (Professional information): 1 year after last interaction or job application process.
  • Category K (Inferences): 1 year for analytics and personalization.

Sources of Personal Information

Learn more about the sources of personal information we collect in WHAT INFORMATION DO WE COLLECT?

How We Use and Share Personal Information

Your personal information may be used in profiling and automated processes that could produce legal or similarly significant effects for you. Learn more about how we use your personal information in the section, HOW DO WE PROCESS YOUR INFORMATION?

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

  • Right to know whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request the deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to non-discrimination for exercising your rights
  • Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Depending upon the state where you live, you may also have the following rights:

  • Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
  • Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
  • Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
  • Right to review, understand, question, and correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Minnesota)
  • Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
  • Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to Exercise Your Rights

To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at info@akoperations.com, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

To process your data subject request, we must verify your identity to ensure you are the person about whom we hold information. We will match the information you provide (e.g., name, email address) against our records. If we cannot verify your identity, we may request additional information, such as a government-issued ID (which will be deleted after verification). For requests submitted by an authorized agent, the agent must provide a written authorization signed by you, such as a notarized letter or power of attorney, along with proof of their identity. We will use this information solely for verification and security purposes.

Appeals

If we decline to take action on your data subject request, you may appeal our decision by emailing us at info@akoperations.com within 30 days of our response. Please include “Appeal” in the subject line and explain your concerns. We will review your appeal and respond within 45 days (or as required by law), providing a written explanation of our decision. If your appeal is denied, you may file a complaint with your state’s attorney general, whose contact information is available through your state’s official website.

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we update this notice to stay compliant with relevant laws and reflect our practices.

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised date at the top of this Privacy Notice. If we make material changes (e.g., new data sharing practices), we will notify you by email (if we have your contact information) or by posting a prominent notice on our website at least 30 days before the changes take effect. We maintain a changelog of significant updates, available upon request by contacting us at info@akoperations.com. We encourage you to review this Privacy Notice periodically to stay informed about how we protect your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@akoperations.com or contact us by post at:

AK Operations, LLC
PO Box 115
Cottleville, MO 63304
United States

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

14. HOW DO WE HANDLE INTERNATIONAL DATA TRANSFERS?

In Short: We may transfer your personal information outside the United States, with safeguards to ensure compliance with applicable laws.

If you are located outside the United States, your personal information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure that such transfers comply with applicable data protection laws, such as the European Union’s General Data Protection Regulation (GDPR). For transfers to countries without an adequacy decision, we use safeguards like Standard Contractual Clauses approved by the European Commission. To learn more about our international transfer practices or request a copy of our safeguards, contact us at info@akoperations.com.